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Ethos Issue 4, Apr 2008
Reinventing Singapore’s Electronic Public Services
Karen Wong
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Milestones in our e-Government Journey |
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GOVERNMENT INFOCOMM PLANS AND THEIR ACHIEVEMENTS |
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Civil Service Computerisation Programme
Phase 1: Improvements to public administration through the effective use of IT |
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Automating traditional work functions |
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Reducing paperwork and clerical staff
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| Phase 2: “One-Stop,Non-Stop” services to public and businesses |
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Data sharing across agencies, e.g., People Hub, Establishment Hub, Land Hub |
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Extending government systems to private sector, e.g., TradeNet, MediNet, LawNet
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| Phase 3: Supporting the vision of “Singapore—The Intelligent Island” |
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Consolidation of systems in a Data Centre |
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Implementation of Civil Service-wide network infrastructure |
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e-Government Action Plan I
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Focused on enhancing interactions and capabilities in three components: Government- to-Citizens (G2C), Government-to-Businesses (G2B), Government-to-Employees (G2E) |
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G2C: Provided citizens with easy and 24/7 access points to government services; built central infrastructure and common facilities (data exchange, e-Payment, authentication) that allowed government agencies to offer e-services to citizens quickly and efficiently.
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G2B: Established easy and convenient online access to government information and services that translates to savings in time and money for businesses. This supports the national drive to promote a pro-enterprise environment to facilitate business growth in Singapore. |
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G2E: Laid foundation for a Networked Government; equipped public sector officers with the relevant skills and expertise to operate in an environment that was increasingly collaborative, customer-centric and consultative. |
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e-Government Action Plan I
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Focused on three desired outcomes: Delighted Customers, Connected Citizens, Networked Government |
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Delighted Customers: Built on wealth of e-services implemented for citizens—further enhanced on usability and convenience of access. Focused on building e-services that transcend organisational boundaries.
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Connected Citizens: Promoted active citizenry and engaged citizens as stakeholders in introduction of government public policies through online consultations; built communities by leveraging on online channels, thereby fostering greater trust and confidence in Government. |
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Networked Government: Built foundation pieces to achieve “Many Agencies, One Government” experience for citizens and businesses; built infrastructure to achieve agility, effectiveness and efficiencies in government functions; set guidelines and measures to protect information and ICT assets in highly networked government environment and also due to increased Internet interactions between Government and citizens/businesses. |
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IIII |
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