Four strategic thrusts formulated to achieve iGov2010 vision of Integrated Government:

Thrust 1 “Increasing Reach and Richness of e-Services”: Programmes implemented to acquire a deeper understanding of our customers, to allow Government to anticipate their needs and deliver proactive, responsive e-services, through their preferred electronic channels. Initiatives started to integrate processes and services across organisational boundaries, including those of private sector entities, with the aim of minimising the number of interactions between customers and Government in completing their transactions. Set ups designed to make it easy and convenient for citizens to transact with Government, regardless of whether he or she has the means or know-how to do so, via CitizenConnect Centres.

Thrust 2 “Increasing Citizens’ Mindshare in e-Engagement”: Build on earlier efforts to engage citizens in public policy-making and reviews through consultation, and setup of online communities to promote greater bonding amongst citizen groupings, and citizens with Government.

Thrust 3 “Enhancing Capacity and Synergy in Government”: Work started on development of the Singapore Government Enterprise Architecture (SGEA), a blueprint to identify potential business areas for inter-agency collaboration and set data and application standards to facilitate sharing of information and systems across agencies.

Thrust 4 “Enhancing National Competitive Advantage”: Leverage iGov efforts to provide a strategic competitive advantage for Singapore at industry, national and international levels. At industry level, government agencies collaborate with the infocomm industry in the co-creation, development and export of iGov solutions. At the national level, government agencies play active roles, working with industry players in the use of infocomm to transform various economic sectors of Singapore. At international level, our Government partner like-minded countries in the development of infocomm initiatives. For instance, Singapore leverages its infocomm experience to accelerate the development of cross-border infocomm initiatives and proactively share our experience and provide consultancy to countries keen on building up their own versions of e-Governments.