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Ethos Issue 4, Apr 2008
Reinventing Singapore’s Electronic Public Services
Karen Wong
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BEYOND SERVICE DELIVERY |
As part of the e-Government revolution, public service agencies have embarked on a series of broad initiatives in order to reap efficiency gains from streamlining and integration, and IT-enabled automation.
Consolidating Shared Services: Pooling shared services across different government agencies, such as human resource and finance through the Vital.Org initiative, reaps economies of scale across the public sector, while allowing Ministries to retain a high degree of autonomy in decision making.
End-to-end servicing: The Online Business Licensing System (OBLS) integrates the processes needed to apply a plethora of business licences. However, integration means more than just automating the application process—it means possibly doing away with some licenses or using alternative non-licensing measures to achieve regulatory objectives.
Standardisation and collaboration: A new infrastructure, the Standard Operating Environment (SOEasy), is being built as a standardised ICT operating environment for the entire public sector. It will homogenise, consolidate and aggregate demand of all desktops, messaging, online collaboration tools and network environment across all government agencies, involving some 60,000 users across 73 agencies. The result will be a rich, portable and interactive environment through which all public officers can work and collaborate, regardless of their physical location in the public sector. – Karen Wong |
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Karen Wong is Director of the e-Government Programmes and Policies Division in the Government Chief Information Office, Infocomm Development Authority of Singapore. In this role, Ms Wong is responsible for leading the Division to strategise, plan
and implement the iGov2010 Masterplan through a variety of public sector-wide
e-Government initiatives.
IIII |
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